During the trip
- Tourists are welcome to Iceland and we hope that you have a pleasant stay.
- It is important that all travellers safeguard their health by washing their hands regularly and follow good hygiene practices. You should avoid touching your nose, mouth or eyes.
- Spread of the infection in Iceland is limited and tourists who visit the country to do not need to be quarantined.
Information from the Icelandic government:
Airport Shuttle from Keflavík Airport to Reykjavík
The airport shuttle that takes you directly to Reykjavík departs approximately every 35-40 minutes after each arriving flight. You can exchange the voucher that you received from us for your bus tickets at the Reykjavík Excursions ticket desk which is located in the arrival hall. The bus will take you to the BSI Reykjavík Bus Terminal where you will then change to a smaller bus that will take you to your hotel or a nearby bus stop.
Transfer from Keflavík Airport to Reykjavík via the Blue Lagoon.
The bus from Keflavík Airport takes approximately 20 minutes to reach the Blue Lagoon. Bus travel, entrance to the lagoon and a rental towel are all included in the cost of the transfer.
Once there, you can safely lock your luggage away in a staffed baggage area for a small fee that you can pay for by card.
You can choose which bus you want to take onwards to Reykjavík after bathing whenever you decide you are ready to leave.
The driver will ask for the name of your hotel. The bus will first take you to the BSI Reykjavík Bus Terminal where you will then change to a smaller bus that will take you to your hotel or a nearby bus stop.
Airport Shuttle from Reykjavík to Keflavík Airport.
The evening before your day of departure, tell the staff at your hotel reception desk that you want to be collected by the Reykjavík Excursions airport shuttle. You can choose for yourself which departure time you want. We recommend that you arrive at the airport at least two hours prior to your departure time.
Transfer from Reykjavík to Keflavík Airport via the Blue Lagoon.
If you have opted to visit the Blue Lagoon on your departure day, you will be collected at your hotel or a bus stop close to your hotel at a specific time. You will travel first to the BSI Reykjavík Bus Terminal where you will then change to a larger bus operated by Reykjavík Excursions that will take you to the Blue Lagoon. When you are finished at the lagoon you will then take another bus onwards to Keflavík Airport. We recommend that you make sure you arrive at the airport at least two hours prior to your departure time.
Many streets in central Reykjavik are closed to motor traffic. For this reason, passengers are often picked up and dropped off at bus stops around Reykjavík instead of directly outside their hotel. You should therefore check your exact pick-up location with hotel reception in good time before you are due to be collected. If you are unsure where you are to be picked up or dropped off then simply get in touch with us at Vulkan Travel and we will be happy to help you.
We will refund the amount paid if an excursion is cancelled. It is very uncommon that excursions are cancelled but it can happen from time to time due to bad weather (whale watching tours are slightly more prone to cancellation than other excursions). You will then be offered the excursion on a different day and if this does not suit then you will immediately be refunded the amount you have paid.
If an activity or an excursion is cancelled and cannot go ahead (due to bad weather, for example), the customer will in the first instance be offered the chance to take part in the activity/excursion at another time. If the customer is not able to participate in the activity/excursion at another time then they can contact Vulkan Travel for a refund. Vulkan Travel will refund the entire cost of the cancelled activity/excursion.
In the case of longer delays, the airline is required to offer free food and drink in reasonable proportion to your waiting time. If you are delayed by one or more nights, the airline is also obligated to pay for your accommodation. The airline is always obligated to offer you new flights so that you can either arrive at your destination as quickly as possible or at a later date that suits you.
If you have purchased a package holiday from us which includes a flight that is subsequently cancelled by the airline, we will provide assistance and help you. We can either rebook your holiday for a later date or we can refund you the full amount of the trip. Note that in order for you to be entitled to a free rebooking or to a refund, the airline needs to cancel your departure flight entirely. This means that notice of a strike or circumstances which entail a risk that your flight may be cancelled are not in themselves sufficient to warrant a free rebooking or refund.
Can't find the answers to your questions?
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