Före resan

Before the trip

It is your responsibility to ensure that you have all the necessary documents to enter Iceland. Your passport must be valid for at least three months after you return to the UK, and the passport must be machine readable. Non UK passport holders should check the requirements for entry to Iceland.

Prices can vary between dates
When you search for and book a trip on our website you will automatically get the lowest price available. As prices can fluctuate, we recommend comparing prices for several different date options.

1. Opt for less popular departure and return dates
Thursday to Sunday are usually the most expensive days for flights as they are is the most popular. If you search instead for flights on Friday to Monday, Saturday to Tuesday or Sunday to Wednesday, for example, you may get a lower price.

2. Book your trip in low or mid-season
Prices vary according to the season. Test a range of different date options around the time you want to travel and see if you can pinpoint a lower price. Pay extra attention when booking at the end of a month as prices may change on a month to month basis.  

Low Season: 1 September to 19 December and 8 January to 28 February.  
Mid Season: 1 October to 31 October and 1 March to 30 April. 
High Season: 1 May to 30 September and holidays such as Christmas, New Year, Easter, etc.

We offer cancellation insurance if ill health occurs, and this requires a doctor’s certificate. The cost of the insurance is approx. £40 per person. The cancellation insurance can only be taken out at the time of booking, and should be paid at the same time as your first payment. The insurance is personal and cannot be refunded if the trip is cancelled. Cancellation should take place as soon as possible upon knowledge of non-ability to travel. With the insurance the full price of the trip will be refunded, apart from your excess of £50. This means that you as a traveler is protected against additional costs not stated above. This is valid when illness, accidents or deaths within your close family occurs.

A doctor’s certificate must clearly state the date of examination of the patient, results and diagnosis, that the illness is acute and that the illness or accidents is a serious obstacle for the traveler to make the trip. Cancellations must occur prior to departure of the trip. Cancellations that needs to be made after office hours (every day from 08.00 16.00) or on Saturday, Sunday or Bank Holidays should be emailed to([email protected]). Cancellations that arrive with Vulkan Travel after the departure time are not accepted. Travelers cannot cancel the trip if the doctor’s certificate does note state the illness to be acute. Doctor’s certificates must be with Vulkan Travel no more than 7 days after cancellation, or they will not be considered.

3.2.1. If, prior to the time of departure but before the agreement becomes binding for the traveller in accordance with item 1.5, the traveller or their husband/wife/cohabiting partner, or a relative of the traveller or their husband/wife/cohabiting partner in direct descending or ascending line or a sibling or a person with whom the traveller jointly booked the trip suffers from a serious illness, impaired state of health or an accident of such a nature that means the traveller cannot reasonably complete the trip.

3.2.2. If another event affects the traveller after the agreement has become binding in accordance with item 1.5 and if the said event is of such a far-reaching nature for the traveller that it would not be reasonable to expect the traveller to complete the trip. The traveller must not have had any control over the event and must not have known or ought to have known about the event at the time of booking. Such a far-reaching event may include a fire in the traveller’s property, for example.  

3.2.3. If a person with whom the traveller jointly booked the trip cancels their trip in accordance with item 3.2.1 or 3.2.2 and it is unreasonable that the traveller should complete the trip without the company of the other person.  

3.2.4. A traveller who has booked shared accommodation together with a person who has cancelled their trip in accordance with items 3.2.1 – 3.2.3 shall receive accommodation of the same standard as agreed or an equivalent hotel/resort, room/apartment which is adjusted in size to the remaining number of travellers in the party. Remaining travellers shall be entitled to retain the originally booking in exchange for payment of a supplementary amount determined by the organiser.  

3.4. Following cancellation, the amount due to the traveller in accordance with the above shall be refunded without delay.

Please contact us if you would like suggestions on a tailor made trip or if you want help finding the lowest price and booking.

Call us on 020 - 3630 1199, or send an e-mail to: [email protected]

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