Villkor

Terms & Conditions

Vulkan Travel Group is a member of the Association of Swedish Travel Agents and Tour Operators and applies the rules set out under the Package Travel Act. The Package Travel Act is based on an EU Directive and serves primarily to ensure a minimum level of consumer protection for package holidays. The following terms govern the contractual relationship between the tour operator, which is a member of the Association of Swedish Travel Agents and Tour Operators, and the traveller upon purchase of a package holiday.  

Download the terms in PDF format here.

The Swedish Legal, Financial and Administrative Services Agency – About the Travel Guarantee  (opens in a new window)

 

Time of cancellations

Hotel/ Rental car/ Excursion

More than 15 days prior to departure:

 £15 per room/ car/ excursion

15 days - 48h prior to departure:

£ 25 per room/ car/ excursion

Less than 48 h prior to departure:

 100% of the booking price 

 Note: The cost of non-refundable hotel rooms will not be refunded no matter when cancellation is made.

Reservation

We make reservations for changes to prices, travel terms and conditions and any printing errors.

Vulkanresor has lodged a travel guarantee with the Swedish Legal, Financial and Administrative Services Agency.
The travel guarantee protects travellers who buy package holidays from an operator which has lodged guarantees with the Swedish Legal, Financial and Administrative Services Agency. The guarantee ensures that travellers are reimbursed for all travel services that cannot be used as a result of insolvency, including return travel.

Note that you will not be protected by the travel guarantee if you only buy flights or make an individual booking for a hotel, excursion or hire car. Below is a link to the website of the Swedish Legal, Financial and Administrative Services Agency which shows that Vulkan Travel Group has lodged a travel guarantee. Click through to the page entitled ‘Search travel guarantees’. Then search for our company name or organisation number (556538-2685).

https://www.kammarkollegiet.se/engelska/start/all-services/search-travel-guarantees

Vulkan Travel Ltd
5 Upper Montagu Street
London, W1H 2AG, UK

Administrative address only | Not sales office

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