After the trip
We naturally hope that you will be very pleased with your trip whenever you arrive home. Should a dispute arise, however, we ask that you submit all and any claims immediately either to the service provider, tour guide or to Vulkan Travel. This is necessary in order for us to be able to quickly remedy the problem. Any claims for price reductions or damages must be sent to Vulkan Travel as soon as possible.
Delayed luggage should be reported to an airline representatives at the airport. If your luggage is missing then you should complete a Property Irregularity Report (PIR Report). The airline will then contact you once your luggage has been recovered.
If your luggage is damaged in transit then you will need to make a claim notification at the airport. If you do not notice the damage at the airport then you can submit your claim within a period of up to seven days after the date on which the damage occurred.
If you did not complete a PIR report at the airport then you will need to contact your airline immediately.
It is important that your retain your boarding card and travel documents until your luggage has been recovered or compensation has been paid.
If you would like to share an opinion about your trip then you are more than welcome to submit a review to let us and other travellers know what you thought.
We will send you an email once you have arrived home with a link that you can follow to write your review.
Can't find the answers to your questions?
Please contact us by filling out the contact form below, or contact our knowledgeable sales team directly by phone.